Scammers got $5.8 billion in fraudulent jobless payments from Arizona DES

PHOENIX - A jaw-dropping report was released by the Arizona Department of Economic Security on Sept. 30, stating that the Arizona State Government paid out $5.8 billion in unemployment money to fraudsters during the pandemic.

To put $5.8 billion in perspective, that amount of money can run the entire Arizona state budget for six months. Scammers were able to pocket nearly 30% of the $16 billion in unemployment insurance payments sent out by Arizona since the start of the coronavirus pandemic.

Most of the fraud happened in the first several months of the pandemic and mainly hit federally funded emergency unemployment insurance programs. Those programs were designed to help people who normally would not be eligible for assistance because they had contract jobs or were so-called "gig workers" such as Uber drivers. Their employers generally did not pay into the unemployment insurance system.

As the pandemic spread, unemployment claims went through the roof, eventually hitting nearly 3 million in July 2020. 

The amount lost to fraud is between $4.3 billion and $4.4 billion, Department of Economic Security Director Michael Wisehart said. Most of that money is probably lost forever because it was siphoned off by out-of-state or overseas scammers who took advantage of the lack of identity verification early in the program.

That was when Wisehart said they stepped in to stop what was obviously many fraudulent applications.

The state was able to recover $1.4 billion it had paid out, Wisehart said. And fraud prevention systems the state rolled out in the summer of 2020 have prevented more than $75 billion in additional fraudulent payments from being made, he said.

"At every turn, when we added a fraud prevention measure, we were contemplating what it meant for eligible individuals and what we needed to do to get access to benefits," said Wisehart.

The state was able to get more than $10 billion into the hands of workers and their families who were devastated by the massive job losses that happened early in the pandemic, he said. That’s a major accomplishment, since Arizona saw massive increases in unemployment claims that overwhelmed the ability to process them.

"I feel horrible for the taxpayer, for myself as a taxpayer, for all taxpayers, that this happened," Wisehart said of the fraud loss. "But I’ll tell you, I would be way more angry at me and us if this was into 2021 and it extended beyond the first two or three months of the pandemic where it was true chaos."

Over the past year, we have spoken to real people who were impacted by the anti-fraud measures.

"You guys helped me out it out there, that there's a problem, it needs to be fixed," said Kim Smith.

"A punishment, you know. It feels like a punishment," said Kelly Turner.

"5 hours, 40 minutes went to like 6 hours," said Charlie Drayer.

In total, however, those steps, such as ID verification, prevented $75 billion in fraud payments in Arizona alone, according to officials with DES. However, $5.8 billion in taxpayer dollars were still paid out.

"I'll be the first to say we weren’t perfect and we didn’t hit the right balance as perfectly as I would have liked," said Wisehart.

Meanwhile, residents receiving unemployment cards in the mail without asking contacted us, wanting more fraud prevention sooner.

"That's why I called you. Something should have happened before now," said Bob Williams.

"The balance wasn't perfect, but we prevented $75 billion of fraud going out," said Wisehart.

The state has recouped $1.4 billion, and 200 cases have been submitted to the Attorney General, with 100 leading to criminal indictments.

"With the CIA, FBI, Secret Service, the Border Patrol, local law enforcement at all levels, it's really extensive the amount of law enforcement engaged in trying to bring individuals that committed this fraud to justice, and recoup these dollars," said Wisehart.

Pandemic unemployment fraud is not solely an Arizona problem. The inspector general’s office at the U.S. Department of Labor estimated in June that states will have improperly paid out more than $87 billion of the $873 billion in special COVID-19 unemployment benefits by the time they ended on Sept. 6.

Arizona’s 27% loss rate far exceeds the national estimate. And it is well above that of California, the biggest target in part because it is the most populated state in the nation with nearly 40 million residents.

Besides fleecing taxpayers, the fraud prevented legitimate payments and turned thousands of Americans into unwitting identity theft victims. Many states have failed to adequately safeguard their systems, and the Associated Press’s review found some states would not publicly acknowledge the extent of the problem.

That was the case before Thursday in Arizona. Gov. Doug Ducey’s office and the state Department of Economic Security had declined to provide any figure for fraud losses, saying numbers were not available.

Yet Wisehart knew as early as last summer that hundreds of thousands of fraudulent claims were being made. He said last September that the agency was holding onto as many as 900,000 claims because of suspected fraud.

Wisehart said in an interview Thursday that the agency was struggling after the pandemic hit to stand up the new emergency unemployment program. In February 2020, fewer than 20,000 people were drawing unemployment. By July 2020, more than 200,000 were drawing regular unemployment and close to 300,000 people were getting the special pay for gig workers.

The state agency ended up hiring more than 2,500 workers for new call center and processing jobs and creating a new filing portal for the Pandemic Unemployment Assistance program.

The federal program’s rules said unemployed workers only had to self-certify that they were eligible and that states were not able to delay payments to verify their identity and eligibility. When the extra $600 per week in federal benefits under a coronavirus relief package ended in late July, Arizona for a time was the only state approved to offer an extra $300 per week under a stopgap Trump administration program.

That made Arizona a target, Wisehart said. Nearly 3 million weekly unemployment certifications were being filed per week, more than the size of the state’s labor force. Massive, ongoing fraud was was obvious, he said.

Arizona then implemented new identify verification programs using an outside contractor, and it began using Google Analytics to target fraudulent claims. They also suspended the ability to file retroactive claims.

That mainly worked, but the damage had been done.

Wisehart said the state’s steps haven’t eliminated scammers, but they are a vast improvement. They are now targeting people who have had their identify certified by the state for identify theft so they can get benefits.

"The fraudsters are going to continue to evolve, they’re going to continue to get smarter, and we’re going to need to continue to work nationally to prevent this from continuing to be a pervasive problem," Wisehart said.

The Associated Press contributed to this report.

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